CLASS BOOKING RULES
Class bookings at our club can be made through the Ryu-Kai App.
Members are only permitted to book according to their membership level
We encourage you to arrive at your class 5-10 minutes before the start to get set up.
When a class is fully booked, you will be able to book onto a waiting list.
Dojo class’ free spaces will be given out to waiting list members in order of arrival.
Due to popularity, for some classes we operate an overbooking policy to ensure we maximise all spots for everyone’s enjoyment. We do this by tracking historic no-show trends.
If you change your mind, cancellation is available up until 4 hours before the start of a group class and up until 24 hours before the start of a private or personal class. Late cancellation will be classified as a no-show.
If a place becomes available, you will be sent an email or push message on your phone, to say you have been moved into the class but can cancel if you choose.
If you move from the waiting list into a class, you will not generate a no-show or late cancellation notification.
If you fail to show for four bookings within a calendar month, your booking rights will be automatically suspended for the duration of one week. This notification will take the form of an email. This policy maximises the potential number of slots available to members.
We do not review or remove individual no-show notifications, so we would request that members do not challenge these. Contact the Manager at your club if you have reason to think that you should not have received a booking-rights suspension. Mitigating circumstances will be considered.
PRIVATE BOOKING EXPIRY POLICY
Pack sessions must be used within a certain number of days from pack purchase; 1 session (pay as you go) expires within 30 days of purchase, pack of 5 sessions expires within 90 days of purchase, pack of 10 sessions expires within 180 days of purchase, packs of 20 and 40 sessions expire within 365 days of purchase.
Private and personal sessions by Direct Debit are cleared down at the end of every calendar month – unused sessions cannot be carried into the next calendar month
Private and personal sessions are non-transferable
Private and personal sessions will expire on membership end date if this is sooner than expiry dates noted above
Session Attendance Terms
If you cancel a booked session with less than 24 hours’ notice, or fail to attend a booked session, you will be charged for the session or, in the case of Private or Personal sessions by DD, the session will be mark as redeemed
If you’re late for your session, your session time will be reduced accordingly. If you’re more than 20 minutes late for your session, the session may be cancelled and marked as redeemed
If for any reason we need to cancel your booked session with less than 24 hours’ notice, you will receive a replacement session free of charge
If you cancel your membership or your membership is terminated due to arrears, you will not be refunded for any unused sessions.